http://helpdesk.innovelenergy.com/itdesk/public/en/

Method
GET
HTTP Status
500
IP
192.168.1.99
Profiled on
Token
8d26c8

Exceptions

RuntimeException

HTTP 500 Internal Server Error

Failed to write cache file "C:\xampp\htdocs\itdesk\var\cache\dev/twig/53/53e0ccb1b2a411d4dfd725b47904783d.php".

Exception

RuntimeException

in C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Cache\FilesystemCache.php (line 76)
  1.             }
  3.             return;
  4.         }
  6.         throw new \RuntimeException(sprintf('Failed to write cache file "%s".', $key));
  7.     }
  9.     public function getTimestamp(string $key): int
  10.     {
  11.         if (!is_file($key)) {
FilesystemCache->write('C:\\xampp\\htdocs\\itdesk\\var\\cache\\dev/twig/53/53e0ccb1b2a411d4dfd725b47904783d.php', '<?phpuse Twig\\Environment;use Twig\\Error\\LoaderError;use Twig\\Error\\RuntimeError;use Twig\\Extension\\SandboxExtension;use Twig\\Markup;use Twig\\Sandbox\\SecurityError;use Twig\\Sandbox\\SecurityNotAllowedTagError;use Twig\\Sandbox\\SecurityNotAllowedFilterError;use Twig\\Sandbox\\SecurityNotAllowedFunctionError;use Twig\\Source;use Twig\\Template;/* @UVDeskSupportCenter//Knowledgebase//index.html.twig */class __TwigTemplate_383559eec5ead5e39c8030666959feee extends Template{ private $source; private $macros = []; public function __construct(Environment $env) { parent::__construct($env); $this->source = $this->getSourceContext(); $this->blocks = [ \'body\' => [$this, \'block_body\'], \'footer\' => [$this, \'block_footer\'], ]; } protected function doGetParent(array $context) { // line 1 return "@UVDeskSupportCenter/Templates/layout.html.twig"; } protected function doDisplay(array $context, array $blocks = []) { $macros = $this->macros; $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"]; $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "template", "@UVDeskSupportCenter//Knowledgebase//index.html.twig")); $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"]; $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "template", "@UVDeskSupportCenter//Knowledgebase//index.html.twig")); $this->parent = $this->loadTemplate("@UVDeskSupportCenter/Templates/layout.html.twig", "@UVDeskSupportCenter//Knowledgebase//index.html.twig", 1); $this->parent->display($context, array_merge($this->blocks, $blocks)); $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof); $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof); } // line 3 public function block_body($context, array $blocks = []) { $macros = $this->macros; $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"]; $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "body")); $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"]; $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "body")); // line 4 echo "\\t<style>\\t\\t.uv-kb-info {\\t\\t\\tword-break: break-all;\\t\\t}\\t</style>\\t\\t"; // line 10 $context["themeTemplate"] = (((isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 10, $this->source); })())) ? ((isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 10, $this->source); })())) : ("masonryView")); // line 11 echo "\\t"; $this->loadTemplate((("@UVDeskSupportCenter/Themes/" . (isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 11, $this->source); })())) . ".html.twig"), "@UVDeskSupportCenter//Knowledgebase//index.html.twig", 11)->display($context); // line 12 echo "\\t"; $this->displayParentBlock("body", $context, $blocks); echo ""; $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof); $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof); } // line 15 public function block_footer($context, array $blocks = []) { $macros = $this->macros; $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"]; $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "footer")); $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"]; $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "footer")); // line 16 echo "\\t"; $this->displayParentBlock("footer", $context, $blocks); echo ""; $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof); $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof); } public function getTemplateName() { return "@UVDeskSupportCenter//Knowledgebase//index.html.twig"; } public function isTraitable() { return false; } public function getDebugInfo() { return array ( 105 => 16, 95 => 15, 82 => 12, 79 => 11, 77 => 10, 69 => 4, 59 => 3, 36 => 1,); } public function getSourceContext() { return new Source("{% extends \\"@UVDeskSupportCenter/Templates/layout.html.twig\\" %}{% block body %}\\t<style>\\t\\t.uv-kb-info {\\t\\t\\tword-break: break-all;\\t\\t}\\t</style>\\t\\t{% set themeTemplate = themeTemplate ? themeTemplate : \'masonryView\' %}\\t{% include \\"@UVDeskSupportCenter/Themes/\\" ~ themeTemplate ~ \\".html.twig\\" %}\\t{{parent()}}{% endblock %}{% block footer %}\\t{{ parent() }}{% endblock %}", "@UVDeskSupportCenter//Knowledgebase//index.html.twig", "C:\\\\xampp\\\\htdocs\\\\itdesk\\\\vendor\\\\uvdesk\\\\support-center-bundle\\\\Resources\\\\views\\\\Knowledgebase\\\\index.html.twig"); }}') in C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php (line 349)
  2.             $source = null;
  3.             if (!class_exists($cls, false)) {
  4.                 $source = $this->getLoader()->getSourceContext($name);
  5.                 $content = $this->compileSource($source);
  6.                 $this->cache->write($key, $content);
  7.                 $this->cache->load($key);
  9.                 if (!class_exists($mainCls, false)) {
  10.                     /* Last line of defense if either $this->bcWriteCacheFile was used,
  11.                      * $this->cache is implemented as a no-op or we have a race condition
Environment->loadTemplate('__TwigTemplate_383559eec5ead5e39c8030666959feee', '@UVDeskSupportCenter//Knowledgebase//index.html.twig') in C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php (line 309)
  1.     {
  2.         if ($name instanceof TemplateWrapper) {
  3.             return $name;
  4.         }
  6.         return new TemplateWrapper($this, $this->loadTemplate($this->getTemplateClass($name), $name));
  7.     }
  9.     /**
  10.      * Loads a template internal representation.
  11.      *
Environment->load('@UVDeskSupportCenter//Knowledgebase//index.html.twig') in C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php (line 277)
  1.      * @throws SyntaxError  When an error occurred during compilation
  2.      * @throws RuntimeError When an error occurred during rendering
  3.      */
  4.     public function render($name, array $context = []): string
  5.     {
  6.         return $this->load($name)->render($context);
  7.     }
  9.     /**
  10.      * Displays a template.
  11.      *
Environment->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array()))) in C:\xampp\htdocs\itdesk\vendor\symfony\framework-bundle\Controller\AbstractController.php (line 258)
  1.     {
  2.         if (!$this->container->has('twig')) {
  3.             throw new \LogicException('You cannot use the "renderView" method if the Twig Bundle is not available. Try running "composer require symfony/twig-bundle".');
  4.         }
  6.         return $this->container->get('twig')->render($view, $parameters);
  7.     }
  9.     /**
  10.      * Renders a view.
  11.      */
AbstractController->renderView('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array()))) in C:\xampp\htdocs\itdesk\vendor\symfony\framework-bundle\Controller\AbstractController.php (line 266)
  1.     /**
  2.      * Renders a view.
  3.      */
  4.     protected function render(string $view, array $parameters = [], Response $response = null): Response
  5.     {
  6.         $content = $this->renderView($view, $parameters);
  8.         if (null === $response) {
  9.             $response = new Response();
  10.         }
AbstractController->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array()))) in C:\xampp\htdocs\itdesk\vendor\uvdesk\support-center-bundle\Controller\Website.php (line 107)
  1.                 'description' => $category['description'],
  2.                 'articles' => $article
  3.             ];
  4.         }, $solutionRepository->getAllCategories(10, 2));
  6.         return $this->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', $twigResponse);
  7.     }
  9.     public function listCategories(Request $request)
  10.     {
  11.         $this->isKnowledgebaseActive();
Website->home(object(Request)) in C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\HttpKernel.php (line 153)
  1.         $this->dispatcher->dispatch($event, KernelEvents::CONTROLLER_ARGUMENTS);
  2.         $controller = $event->getController();
  3.         $arguments = $event->getArguments();
  5.         // call controller
  6.         $response = $controller(...$arguments);
  8.         // view
  9.         if (!$response instanceof Response) {
  10.             $event = new ViewEvent($this, $request, $type, $response);
  11.             $this->dispatcher->dispatch($event, KernelEvents::VIEW);
HttpKernel->handleRaw(object(Request), 1) in C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\HttpKernel.php (line 75)
  1.     {
  2.         $request->headers->set('X-Php-Ob-Level', (string) ob_get_level());
  4.         $this->requestStack->push($request);
  5.         try {
  6.             return $this->handleRaw($request, $type);
  7.         } catch (\Exception $e) {
  8.             if ($e instanceof RequestExceptionInterface) {
  9.                 $e = new BadRequestHttpException($e->getMessage(), $e);
  10.             }
  11.             if (false === $catch) {
HttpKernel->handle(object(Request), 1, true) in C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\Kernel.php (line 202)
  1.         $this->boot();
  2.         ++$this->requestStackSize;
  3.         $this->resetServices = true;
  5.         try {
  6.             return $this->getHttpKernel()->handle($request, $type, $catch);
  7.         } finally {
  8.             --$this->requestStackSize;
  9.         }
  10.     }
Kernel->handle(object(Request)) in C:\xampp\htdocs\itdesk\vendor\symfony\runtime\Runner\Symfony\HttpKernelRunner.php (line 35)
  1.         $this->request = $request;
  2.     }
  4.     public function run(): int
  5.     {
  6.         $response = $this->kernel->handle($this->request);
  7.         $response->send();
  9.         if ($this->kernel instanceof TerminableInterface) {
  10.             $this->kernel->terminate($this->request, $response);
  11.         }
HttpKernelRunner->run() in C:\xampp\htdocs\itdesk\vendor\autoload_runtime.php (line 35)
  1. $app = $app(...$args);
  3. exit(
  4.     $runtime
  5.         ->getRunner($app)
  6.         ->run()
  7. );
require_once('C:\\xampp\\htdocs\\itdesk\\vendor\\autoload_runtime.php') in C:\xampp\htdocs\itdesk\public\index.php (line 5)
  1. <?php
  3. use App\Kernel;
  5. require_once dirname(__DIR__).'/vendor/autoload_runtime.php';
  7. return function (array $context) {
  8.     return new Kernel($context['APP_ENV'], (bool) $context['APP_DEBUG']);
  9. };

Logs

Level Channel Message
INFO 15:49:41 deprecation User Deprecated: Method "Symfony\Component\HttpKernel\Bundle\Bundle::getContainerExtension()" might add "?ExtensionInterface" as a native return type declaration in the future. Do the same in child class "Webkul\UVDesk\CoreFrameworkBundle\UVDeskCoreFrameworkBundle" now to avoid errors or add an explicit @return annotation to suppress this message. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Method "Symfony\Component\HttpKernel\Bundle\Bundle::getContainerExtension()" might add "?ExtensionInterface" as a native return type declaration in the future. Do the same in child class "Webkul\UVDesk\AutomationBundle\UVDeskAutomationBundle" now to avoid errors or add an explicit @return annotation to suppress this message. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Method "Symfony\Component\HttpKernel\Bundle\Bundle::getContainerExtension()" might add "?ExtensionInterface" as a native return type declaration in the future. Do the same in child class "Webkul\UVDesk\ExtensionFrameworkBundle\UVDeskExtensionFrameworkBundle" now to avoid errors or add an explicit @return annotation to suppress this message. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Method "Symfony\Component\HttpKernel\Bundle\Bundle::getContainerExtension()" might add "?ExtensionInterface" as a native return type declaration in the future. Do the same in child class "Webkul\UVDesk\MailboxBundle\UVDeskMailboxBundle" now to avoid errors or add an explicit @return annotation to suppress this message. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Method "Symfony\Component\HttpKernel\Bundle\Bundle::getContainerExtension()" might add "?ExtensionInterface" as a native return type declaration in the future. Do the same in child class "Webkul\UVDesk\SupportCenterBundle\UVDeskSupportCenterBundle" now to avoid errors or add an explicit @return annotation to suppress this message. 
{
    "exception": {}
}
INFO 15:49:41 request Matched route "_profiler". 
{
    "route": "_profiler",
    "route_parameters": {
        "_route": "_profiler",
        "_controller": "web_profiler.controller.profiler::panelAction",
        "token": "8d26c8"
    },
    "request_uri": "https://environenergy.co.in/itdesk/public/_profiler/8d26c8",
    "method": "GET"
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.4: The "Symfony\Component\Security\Http\EntryPoint\FormAuthenticationEntryPoint" class is deprecated, use the new security system with "Symfony\Component\Security\Http\Authenticator\FormLoginAuthenticator" instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.3: The "security.authentication.listener.form.customer" service is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.3: The "Symfony\Component\Security\Http\Firewall\UsernamePasswordFormAuthenticationListener" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.3: The "Symfony\Component\Security\Http\Firewall\AbstractAuthenticationListener" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.3: The "security.authentication.manager" service is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Authentication\AuthenticationProviderManager" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Event\AuthenticationFailureEvent" class is deprecated, use "Symfony\Component\Security\Http\Event\LoginFailureEvent" with the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.3: The "security.authentication.listener.anonymous.customer" service is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.3: The "Symfony\Component\Security\Http\Firewall\AnonymousAuthenticationListener" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.4: The "Symfony\Component\Security\Core\Authentication\Token\AnonymousToken" class is deprecated. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.4: Using an object that is not an instance of "Symfony\Component\Security\Core\User\UserInterface" as $user in "Symfony\Component\Security\Core\Authentication\Token\AnonymousToken" is deprecated. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.3: The "security.authentication.provider.dao.back_support" service is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Authentication\Provider\DaoAuthenticationProvider" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Authentication\Provider\UserAuthenticationProvider" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Authentication\Provider\AuthenticationProviderInterface" interface is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.3: The "security.authentication.provider.anonymous.back_support" service is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.3: The "Symfony\Component\Security\Core\Authentication\Provider\AnonymousAuthenticationProvider" class is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 security Populated the TokenStorage with an anonymous Token.
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.4: The $authManager argument of "Symfony\Component\Security\Http\Firewall\AccessListener::__construct" is deprecated. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-http 5.4: Not setting the $exceptionOnNoToken argument of "Symfony\Component\Security\Http\Firewall\AccessListener::__construct" to "false" is deprecated. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\DebugHandlersListener::configure". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DebugHandlersListener::configure"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\ValidateRequestListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ValidateRequestListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::setDefaultLocale". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::setDefaultLocale"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::configureLogoutUrlGenerator". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::configureLogoutUrlGenerator"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Knp\Bundle\PaginatorBundle\Subscriber\SlidingPaginationSubscriber::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Knp\\Bundle\\PaginatorBundle\\Subscriber\\SlidingPaginationSubscriber::onKernelRequest"
}
DEBUG 15:49:41 event Notified event "kernel.request" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelRequest"
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-bundle 5.4: Setting the $authenticatorManagerEnabled argument of "Symfony\Bundle\SecurityBundle\DataCollector\SecurityDataCollector::__construct" to "false" is deprecated, use the new authenticator system instead. 
{
    "exception": {}
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/security-core 5.4: Not setting the 5th argument of "Symfony\Component\Security\Core\Authorization\AuthorizationChecker::__construct" to "false" is deprecated. 
{
    "exception": {}
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Symfony\Bundle\FrameworkBundle\DataCollector\RouterDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Bundle\\FrameworkBundle\\DataCollector\\RouterDataCollector::onKernelController"
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelController"
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ControllerListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ControllerListener::onKernelController"
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ParamConverterListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ParamConverterListener::onKernelController"
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelController"
}
DEBUG 15:49:41 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\TemplateListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\TemplateListener::onKernelController"
}
INFO 15:49:41 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:41 event Notified event "kernel.controller_arguments" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelControllerArguments"
}
DEBUG 15:49:41 event Notified event "kernel.controller_arguments" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::onControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::onControllerArguments"
}
DEBUG 15:49:41 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\SecurityListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\SecurityListener::onKernelControllerArguments"
}
DEBUG 15:49:41 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\IsGrantedListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\IsGrantedListener::onKernelControllerArguments"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\DebugHandlersListener::configure". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DebugHandlersListener::configure"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\ValidateRequestListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ValidateRequestListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::setDefaultLocale". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::setDefaultLocale"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::configureLogoutUrlGenerator". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::configureLogoutUrlGenerator"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Knp\Bundle\PaginatorBundle\Subscriber\SlidingPaginationSubscriber::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Knp\\Bundle\\PaginatorBundle\\Subscriber\\SlidingPaginationSubscriber::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Bundle\FrameworkBundle\DataCollector\RouterDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Bundle\\FrameworkBundle\\DataCollector\\RouterDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ControllerListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ControllerListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ParamConverterListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ParamConverterListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\TemplateListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\TemplateListener::onKernelController"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::onControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::onControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\SecurityListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\SecurityListener::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\IsGrantedListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\IsGrantedListener::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\WebLink\EventListener\AddLinkHeaderListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\WebLink\\EventListener\\AddLinkHeaderListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\Security\Http\RememberMe\ResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\Security\\Http\\RememberMe\\ResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\Security\Http\Firewall\ContextListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\Security\\Http\\Firewall\\ContextListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ProfilerListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ProfilerListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::removeCspHeader". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::removeCspHeader"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Bundle\WebProfilerBundle\EventListener\WebDebugToolbarListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Bundle\\WebProfilerBundle\\EventListener\\WebDebugToolbarListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\DisallowRobotsIndexingListener::onResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DisallowRobotsIndexingListener::onResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\StreamedResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\StreamedResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelFinishRequest"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\DebugHandlersListener::configure". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DebugHandlersListener::configure"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\ValidateRequestListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ValidateRequestListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::setDefaultLocale". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::setDefaultLocale"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::configureLogoutUrlGenerator". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::configureLogoutUrlGenerator"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Knp\Bundle\PaginatorBundle\Subscriber\SlidingPaginationSubscriber::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Knp\\Bundle\\PaginatorBundle\\Subscriber\\SlidingPaginationSubscriber::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Bundle\FrameworkBundle\DataCollector\RouterDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Bundle\\FrameworkBundle\\DataCollector\\RouterDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ControllerListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ControllerListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ParamConverterListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ParamConverterListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\TemplateListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\TemplateListener::onKernelController"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::onControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::onControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\SecurityListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\SecurityListener::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\IsGrantedListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\IsGrantedListener::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\WebLink\EventListener\AddLinkHeaderListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\WebLink\\EventListener\\AddLinkHeaderListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\Security\Http\RememberMe\ResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\Security\\Http\\RememberMe\\ResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\Security\Http\Firewall\ContextListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\Security\\Http\\Firewall\\ContextListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ProfilerListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ProfilerListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::removeCspHeader". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::removeCspHeader"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Bundle\WebProfilerBundle\EventListener\WebDebugToolbarListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Bundle\\WebProfilerBundle\\EventListener\\WebDebugToolbarListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\DisallowRobotsIndexingListener::onResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DisallowRobotsIndexingListener::onResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.response" to listener "Symfony\Component\HttpKernel\EventListener\StreamedResponseListener::onKernelResponse". 
{
    "event": "kernel.response",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\StreamedResponseListener::onKernelResponse"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelFinishRequest"
}
DEBUG 15:49:42 event Notified event "kernel.finish_request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelFinishRequest". 
{
    "event": "kernel.finish_request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelFinishRequest"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\DebugHandlersListener::configure". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\DebugHandlersListener::configure"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\ValidateRequestListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ValidateRequestListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\SessionListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\SessionListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::setDefaultLocale". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::setDefaultLocale"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\RouterListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\RouterListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Component\HttpKernel\EventListener\LocaleAwareListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\LocaleAwareListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::configureLogoutUrlGenerator". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::configureLogoutUrlGenerator"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Symfony\\Bundle\\SecurityBundle\\Debug\\TraceableFirewallListener::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Knp\Bundle\PaginatorBundle\Subscriber\SlidingPaginationSubscriber::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Knp\\Bundle\\PaginatorBundle\\Subscriber\\SlidingPaginationSubscriber::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.request" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelRequest". 
{
    "event": "kernel.request",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelRequest"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Bundle\FrameworkBundle\DataCollector\RouterDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Bundle\\FrameworkBundle\\DataCollector\\RouterDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Symfony\Component\HttpKernel\DataCollector\RequestDataCollector::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Symfony\\Component\\HttpKernel\\DataCollector\\RequestDataCollector::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ControllerListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ControllerListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\ParamConverterListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\ParamConverterListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\HttpCacheListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\HttpCacheListener::onKernelController"
}
DEBUG 15:49:42 event Notified event "kernel.controller" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\TemplateListener::onKernelController". 
{
    "event": "kernel.controller",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\TemplateListener::onKernelController"
}
INFO 15:49:42 deprecation User Deprecated: Since symfony/http-kernel 5.3: "Symfony\Component\HttpKernel\Event\KernelEvent::isMasterRequest()" is deprecated, use "isMainRequest()" instead. 
{
    "exception": {}
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Webkul\UVDesk\ExtensionFrameworkBundle\EventListener\Kernel::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Webkul\\UVDesk\\ExtensionFrameworkBundle\\EventListener\\Kernel::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Symfony\Component\HttpKernel\EventListener\ErrorListener::onControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Symfony\\Component\\HttpKernel\\EventListener\\ErrorListener::onControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\SecurityListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\SecurityListener::onKernelControllerArguments"
}
DEBUG 15:49:42 event Notified event "kernel.controller_arguments" to listener "Sensio\Bundle\FrameworkExtraBundle\EventListener\IsGrantedListener::onKernelControllerArguments". 
{
    "event": "kernel.controller_arguments",
    "listener": "Sensio\\Bundle\\FrameworkExtraBundle\\EventListener\\IsGrantedListener::onKernelControllerArguments"
}

Stack Trace

RuntimeException 
RuntimeException:
Failed to write cache file "C:\xampp\htdocs\itdesk\var\cache\dev/twig/53/53e0ccb1b2a411d4dfd725b47904783d.php".

  at C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Cache\FilesystemCache.php:76
  at Twig\Cache\FilesystemCache->write('C:\\xampp\\htdocs\\itdesk\\var\\cache\\dev/twig/53/53e0ccb1b2a411d4dfd725b47904783d.php', '<?phpuse Twig\\Environment;use Twig\\Error\\LoaderError;use Twig\\Error\\RuntimeError;use Twig\\Extension\\SandboxExtension;use Twig\\Markup;use Twig\\Sandbox\\SecurityError;use Twig\\Sandbox\\SecurityNotAllowedTagError;use Twig\\Sandbox\\SecurityNotAllowedFilterError;use Twig\\Sandbox\\SecurityNotAllowedFunctionError;use Twig\\Source;use Twig\\Template;/* @UVDeskSupportCenter//Knowledgebase//index.html.twig */class __TwigTemplate_383559eec5ead5e39c8030666959feee extends Template{    private $source;    private $macros = [];    public function __construct(Environment $env)    {        parent::__construct($env);        $this->source = $this->getSourceContext();        $this->blocks = [            \'body\' => [$this, \'block_body\'],            \'footer\' => [$this, \'block_footer\'],        ];    }    protected function doGetParent(array $context)    {        // line 1        return "@UVDeskSupportCenter/Templates/layout.html.twig";    }    protected function doDisplay(array $context, array $blocks = [])    {        $macros = $this->macros;        $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"];        $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "template", "@UVDeskSupportCenter//Knowledgebase//index.html.twig"));        $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"];        $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "template", "@UVDeskSupportCenter//Knowledgebase//index.html.twig"));        $this->parent = $this->loadTemplate("@UVDeskSupportCenter/Templates/layout.html.twig", "@UVDeskSupportCenter//Knowledgebase//index.html.twig", 1);        $this->parent->display($context, array_merge($this->blocks, $blocks));                $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof);                $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof);    }    // line 3    public function block_body($context, array $blocks = [])    {        $macros = $this->macros;        $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"];        $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "body"));        $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"];        $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "body"));        // line 4        echo "\\t<style>\\t\\t.uv-kb-info {\\t\\t\\tword-break: break-all;\\t\\t}\\t</style>\\t\\t";        // line 10        $context["themeTemplate"] = (((isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 10, $this->source); })())) ? ((isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 10, $this->source); })())) : ("masonryView"));        // line 11        echo "\\t";        $this->loadTemplate((("@UVDeskSupportCenter/Themes/" . (isset($context["themeTemplate"]) || array_key_exists("themeTemplate", $context) ? $context["themeTemplate"] : (function () { throw new RuntimeError(\'Variable "themeTemplate" does not exist.\', 11, $this->source); })())) . ".html.twig"), "@UVDeskSupportCenter//Knowledgebase//index.html.twig", 11)->display($context);        // line 12        echo "\\t";        $this->displayParentBlock("body", $context, $blocks);        echo "";                $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof);                $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof);    }    // line 15    public function block_footer($context, array $blocks = [])    {        $macros = $this->macros;        $__internal_5a27a8ba21ca79b61932376b2fa922d2 = $this->extensions["Symfony\\\\Bundle\\\\WebProfilerBundle\\\\Twig\\\\WebProfilerExtension"];        $__internal_5a27a8ba21ca79b61932376b2fa922d2->enter($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "footer"));        $__internal_6f47bbe9983af81f1e7450e9a3e3768f = $this->extensions["Symfony\\\\Bridge\\\\Twig\\\\Extension\\\\ProfilerExtension"];        $__internal_6f47bbe9983af81f1e7450e9a3e3768f->enter($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof = new \\Twig\\Profiler\\Profile($this->getTemplateName(), "block", "footer"));        // line 16        echo "\\t";        $this->displayParentBlock("footer", $context, $blocks);        echo "";                $__internal_6f47bbe9983af81f1e7450e9a3e3768f->leave($__internal_6f47bbe9983af81f1e7450e9a3e3768f_prof);                $__internal_5a27a8ba21ca79b61932376b2fa922d2->leave($__internal_5a27a8ba21ca79b61932376b2fa922d2_prof);    }    public function getTemplateName()    {        return "@UVDeskSupportCenter//Knowledgebase//index.html.twig";    }    public function isTraitable()    {        return false;    }    public function getDebugInfo()    {        return array (  105 => 16,  95 => 15,  82 => 12,  79 => 11,  77 => 10,  69 => 4,  59 => 3,  36 => 1,);    }    public function getSourceContext()    {        return new Source("{% extends \\"@UVDeskSupportCenter/Templates/layout.html.twig\\" %}{% block body %}\\t<style>\\t\\t.uv-kb-info {\\t\\t\\tword-break: break-all;\\t\\t}\\t</style>\\t\\t{% set themeTemplate = themeTemplate ? themeTemplate : \'masonryView\' %}\\t{% include \\"@UVDeskSupportCenter/Themes/\\" ~ themeTemplate ~ \\".html.twig\\" %}\\t{{parent()}}{% endblock %}{% block footer %}\\t{{ parent() }}{% endblock %}", "@UVDeskSupportCenter//Knowledgebase//index.html.twig", "C:\\\\xampp\\\\htdocs\\\\itdesk\\\\vendor\\\\uvdesk\\\\support-center-bundle\\\\Resources\\\\views\\\\Knowledgebase\\\\index.html.twig");    }}')
     (C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php:349)
  at Twig\Environment->loadTemplate('__TwigTemplate_383559eec5ead5e39c8030666959feee', '@UVDeskSupportCenter//Knowledgebase//index.html.twig')
     (C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php:309)
  at Twig\Environment->load('@UVDeskSupportCenter//Knowledgebase//index.html.twig')
     (C:\xampp\htdocs\itdesk\vendor\twig\twig\src\Environment.php:277)
  at Twig\Environment->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array())))
     (C:\xampp\htdocs\itdesk\vendor\symfony\framework-bundle\Controller\AbstractController.php:258)
  at Symfony\Bundle\FrameworkBundle\Controller\AbstractController->renderView('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array())))
     (C:\xampp\htdocs\itdesk\vendor\symfony\framework-bundle\Controller\AbstractController.php:266)
  at Symfony\Bundle\FrameworkBundle\Controller\AbstractController->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', array('searchDisable' => false, 'popArticles' => array(array('id' => 2, 'name' => 'Cyber Security Awareness Tips', 'slug' => 'cyber-security-awareness-tips', 'content' => '<p>Helpful tips for helping to keep your identity, personal information and data secure.&nbsp;<a href="https://it.nmu.edu/docs/cyber-security-awareness-tips#more%20information">More information</a>&nbsp;on these topics and more can be found on the pages linked at the bottom of the page.</p><p><strong>Phishing Emails</strong></p><ul><li>Never respond to requests for personal information via email. Businesses will never ask for personal information in an email.</li><li>Do not enter personal information in a pop-up screen.</li><li>Do not click on any links listed in an e-mail message. Copy and paste the URL into your browser.</li><li>Marking phishy emails as spam in gmail will make it more likely gmail will identify future messages as spam for you and others with NMU accounts.</li><li>Use anti-virus and anti-spyware software and update them regularly.</li></ul><p><strong>Dispose of Information Properly</strong></p><ul><li>Destroy/shred hard copy confidential documents that contain personal information such as social security numbers, credit card numbers, bank account numbers, and health records.</li><li>Ensure you are using the right tools when destroying and disposing of personal information or media storage from your computer and mobile devices.</li></ul><p><strong>Ethics - Be a good cyber citizen</strong></p><ul><li>Do not engage in inappropriate conduct, such as cyberbullying, cyberstalking or rude and offensive behavior.</li><li>Do not do something in cyberspace that you would consider wrong or illegal in everyday life.</li><li>Do not impersonate someone else. It is wrong to create sites, pages, or posts that seem to come from someone else.</li><li>Adhere to copyright restrictions when downloading material from the Internet.</li><li>Do not use someone else\'s password or other identifying information.</li></ul><p><strong>Lock it when you leave</strong></p><ul><li>It takes only a few seconds to secure your computer and help protect it from unauthorized access. Lock down your computer every time you leave your desk.</li><li>Set up a screen-saver that will lock your computer after a pre-set amount of time and require a password to log back in.</li><li>If your computer is used by more than one person, you may want to create individual accounts, with unique login and passwords for each user.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Do not set the option that allows a computer to remember any password.</li></ul><p><strong>Protect data on mobile devices</strong></p><ul><li>Ask yourself "Is it really necessary that I transport this sensitive information?" If the answer is no, then do not copy the information.</li><li>Choose a strong password. A good password should always include upper and lowercase letters, numbers, and at least one special character. Never use the same password for multiple devices or accounts.</li><li>Store your portable devices securely. When not in use, store devices out of sight and when possible in a locked drawer or cabinet.</li></ul><p><strong>Protect mobile devices</strong></p><ul><li>Password-protect your portable device.</li><li>Be sure all critical information is backed up.</li><li>Disable Bluetooth when not required.</li><li>Make sure your firewall and anti-virus are up-to-date.</li><li>Store your portable devices securely.</li><li>Record identifying information such as serial number and label your equipment if possible.</li><li>Report the loss or theft to the appropriate authorities as soon as possible.</li></ul>', 'stared' => null), array('id' => 1, 'name' => '10 Tips to keep your laptop in shape', 'slug' => '10-tips-to-keep-your-laptop-in-shape', 'content' => '<p><img style="display: block; margin-left: auto; margin-right: auto; border-width: 2px;" src="https://www.portaltechnologies.uk/wp-content/uploads/2016/04/keep-your-laptop-in-shape.jpg" width="800" height="500" /></p><p>Many of us rely on our laptops for work &ndash; to drive our business and maintain our livelihoods. For this reason, and because they&rsquo;re costly to replace, it&rsquo;s important to take steps to prolong the lifespan of your laptop and keep it in good working order.</p><p>Here are 10 tips to keep your laptop in peak condition and up to speed.</p><p><strong>1. Shut it down</strong></p><p>Laptops have both sleep and hibernate functions, one of which (depending on your settings) will engage when you close the lid. This is useful when you want to be able to quickly access what you were previously working on or bypass the booting up process. However, it&rsquo;s recommended that you shut down your laptop at regular intervals to benefit performance.</p><p>Don&rsquo;t put your laptop to sleep too frequently, especially if you plan to remove it from its docking station. When it wakes up it, performance can be hampered when it seeks out a docking station that isn&rsquo;t there. Sleep mode also consumes more power.</p><p><strong>2. Be careful of hidden free software add-ons</strong></p><p>We&rsquo;ve all done it &ndash; downloaded a free software program like a pdf reader or file converter and overlooked (which is easily done) the pre-ticked checkbox to download a new browser add-on or antivirus trial hidden in step five of your install!</p><p>When downloading and installing new software, take the time to go through each step carefully and avoid accidentally installing irritating software that could conflict with other programs on your laptop.</p><p><strong>3. Close idle programs</strong></p><p>Imagine you had multiple refrigerators in your home. Now imagine you left each fridge door open after grabbing something from inside. Not only will in waste electricity, but your fridges also won&rsquo;t perform optimally and won&rsquo;t last very long. It&rsquo;s the same with the programs you&rsquo;re running on your laptop. Closing down programs you&rsquo;re not using will speed up your system and boost performance.</p><p><strong>4. Keep your desktop tidy</strong></p><p>Tidy desktop, tidy mind. Or so it&rsquo;s been said. The truth is that reducing clutter on your laptop&rsquo;s desktop can enhance the running speedy of your machine. Similarly, don&rsquo;t go click-happy installing too many widgets, toolbars and sidebars. They all require resources from your laptop that could make other more important programs and features slow down, especially if it is looking for shortcuts that no longer exist.</p><p><strong>5. Get wired</strong></p><p>We know that using an Ethernet cable to connect your laptop directly to your Internet modem can be cumbersome, but it offers some major benefits over Wi-Fi, namely faster speeds, no signal drops and no wireless interference problems.</p><p><strong>6. Plug in to power</strong></p><p>It&rsquo;s advisable to keep your laptop connected to a mains power source when possible. Not only do you never know when you&rsquo;ll need to rely on a fully-charged battery, but running on battery-only power reduces the performance of your system.</p><p>Batteries lose their ability to hold a charge over time so using direct power as much as possible will prolong the lifespan of your battery. Doing this has no detrimental effects &ndash; as soon as the charge level reaches 100% the battery stops charging energy and this energy is bypassed directly to the power supply system of your laptop.</p><p><strong>7. Unplug idle devices</strong></p><p>Anything plugged into your laptop is requiring something from your machine, even if it&rsquo;s only to recognize the device. Unplug memory drives and USB devices such as drawing pads and number pads when you&rsquo;re not using them to boost performance.</p><p><strong>8. Keep it clean</strong></p><p>It is recommended that laptop users run regular PC cleanups to remove temporary files, browser history and cache, to optimize the performance of their laptops. You can also delete shortcuts to files and folders that no longer exist.</p><p><strong>9. Remove old printer drivers</strong></p><p>PC cleanup software often doesn&rsquo;t remove old printer drivers which can slow down your laptop. To speed up your system make sure you uninstall printers you no longer use and delete the drivers associated with them.</p><p><strong>10. Eat elsewhere</strong></p><p>We&rsquo;re all guilty of working through our lunchbreak and eating a sandwich over our laptop keyboard and you may relate to how annoying it can be to have a rogue crumb stuck beneath one of the keys. That is the least of the problems that can be caused by food falling into the inner workings of your laptop. In particular, spilled liquids can damage your laptop&rsquo;s internal microelectronic components or cause electrical damage. Short circuits can corrupt data or even permanently destroy parts of your machine.</p><p>Maintain the life of your laptop and eat your lunch elsewhere &ndash; you also deserve that break away from your desk, take it!</p><p>&nbsp;</p><p>Faizan Ahmed</p>', 'stared' => 0), array('id' => 3, 'name' => 'IT Helpdesk System - SOP', 'slug' => 'it-helpdesk-system-sop', 'content' => '<h1 id="mcetoc_1gnequbae1" style="text-align: center;">Standard Operating Procedure</h1><hr /><blockquote><p id="mcetoc_1gnequ9rq0" style="text-align: left;"><strong>SOP Title:</strong> IT Helpdesk System<br /><strong>Purpose:</strong> This document should be used by the Employees when they face any IT related issue to raise and track support ticket with IT Helpdesk System.</p><p style="text-align: left;"><strong>Procedure steps</strong><br />1. Open http://helpdesk.innovelenergy.com/ in Google Chrome<br />2. Click on &ldquo;IT HELPDESK&rdquo; Button<br />3. Click on &ldquo;Create Ticket&rdquo; Button<br />4. Fill Ticket Request Form<br />a. Enter your full name<br />b. Enter your official mail id<br />c. Select type of your request from drop down box<br />i. Hardware Support<br />ii. Microsoft Office Support<br />iii. Microsoft Windows Support<br />iv. Network Support<br />v. Printer Support<br />vi. Software Support<br />vii. Others d. Enter summary of the issue in the &ldquo;Subject&rdquo; field e. Describe the issue with details in Message box<br />f. Attach images/documents related to the issue if any by clicking the &ldquo;Add Attachment&rdquo; button<br />g. Click on the &ldquo;Submit&rdquo; button to raise the ticket<br />5. Email Confirmation<br />a. You will receive a confirmation mail with your ticket number.<br />b. You will receive a mail to create your account (First time users only)<br />6. Bring your ticket number to IT to have your issue resolved.</p><p style="text-align: left;">&nbsp;</p><p style="text-align: left;">Best regards,<br />Faizan Ahmed<br />IT Department.</p></blockquote>', 'stared' => 1)), 'solutions' => array('results' => array(), 'categories' => array())))
     (C:\xampp\htdocs\itdesk\vendor\uvdesk\support-center-bundle\Controller\Website.php:107)
  at Webkul\UVDesk\SupportCenterBundle\Controller\Website->home(object(Request))
     (C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\HttpKernel.php:153)
  at Symfony\Component\HttpKernel\HttpKernel->handleRaw(object(Request), 1)
     (C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\HttpKernel.php:75)
  at Symfony\Component\HttpKernel\HttpKernel->handle(object(Request), 1, true)
     (C:\xampp\htdocs\itdesk\vendor\symfony\http-kernel\Kernel.php:202)
  at Symfony\Component\HttpKernel\Kernel->handle(object(Request))
     (C:\xampp\htdocs\itdesk\vendor\symfony\runtime\Runner\Symfony\HttpKernelRunner.php:35)
  at Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner->run()
     (C:\xampp\htdocs\itdesk\vendor\autoload_runtime.php:35)
  at require_once('C:\\xampp\\htdocs\\itdesk\\vendor\\autoload_runtime.php')
     (C:\xampp\htdocs\itdesk\public\index.php:5)